Returns + Exchanges

How do I place a return or exchange? 

Please reach out to with your order number and the products you'd like to exchange or return, and we'll take care of the rest.


What’s your return policy? 

All returns must be processed within 30 days of receiving the order. The original order number must be provided to place a return, and you will be refunded in full to your original form of payment (with the exception of in-store cash purchases, which will be refunded with store credit). Please note, gift cards and store-specific merchandise are final sale.


How long does it take to receive a refund? 

Credit card refunds usually take 5–10 business days to appear on your statement. Gift card refunds will be available right way on your original gift card.  


What should I do if I receive the wrong product? 

Just email with your order number, and we’ll be sure to get you the Anoma product you ordered!


At Anoma, we strive to provide our customers with the highest quality products and exceptional service. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a 30-day return and refund policy to ensure your peace of mind.


Return Eligibility: 


To be eligible for a return and refund, please ensure that your item meets the following criteria:


The item must be in its original condition: It should be unused, undamaged, and in its original packaging. Please ensure that any tags, labels, or protective covers are intact.


The item must be within the 30-day return period: The return must be initiated within 30 days from the date of purchase.


Initiating a Return: 


To initiate a return, please follow these steps:


Get in touch with our customer support team either through email at Provide them with your order details and the reason for the return.


Receive return authorization: Our customer support team will guide you through the return process and provide you with a return authorization if your item is eligible for a return.


Package your item securely: Pack the item in its original packaging, ensuring it is protected during transit.


Send the item back: Ship the item back with the label provided by customer support.


Refund Process:

Once we receive your returned item and it meets the eligibility criteria, we will proceed with the refund process.


Here's how it works: 


Inspection: Our team will carefully inspect the returned item to ensure it meets the return criteria.


Refund Confirmation: Upon successful inspection, we will confirm your refund and initiate the process.


Refund method: The refund will be processed through the original payment method used during the purchase. Please allow a few business days for the refund to reflect in your account.


Exceptions and Additional Information: - Shipping fees: Please note that shipping fees, including the initial shipping cost and return shipping cost, are non-refundable unless the return is due to an error on our part. - Damaged or defective items: If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange a replacement or refund as per your preference.


Final sale items: Certain items, such as clearance or personalized products, may be marked as final sale and are not eligible for return or refund. Please review the product description carefully before making your purchase. We value your satisfaction and are committed to resolving any issues promptly.


If you have any further questions or concerns regarding our return and refund policy, please do not hesitate to reach out to our customer support team. Thank you for choosing Anoma. We appreciate your trust in our products and services.

Shipping Policy

Order Processing Time: 

We strive to process and ship orders as quickly as possible. Orders are typically processed within 3-5 business days after payment confirmation. Please note that processing time may vary during peak seasons or promotional periods.


Shipping Methods and Carriers: 

We offer various shipping methods to provide flexibility and convenience for our customers. The available shipping options and carriers will be displayed during the checkout process. The shipping carrier for your order will depend on your location and the selected shipping method.


Shipping Rates + Delivery Time: 

Shipping rates and estimated delivery times are calculated based on the destination, package weight, and selected shipping method. The applicable shipping charges will be displayed during the checkout process. Please note that delivery times are estimates and may vary depending on external factors beyond our control, such as weather conditions or carrier delays.


Order Tracking: 

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date. Please allow a few hours for the tracking information to be updated by the shipping carrier.


Shipping Address:  

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses. If you need to modify your shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.


Order Delivery and Acceptance:

Once your order is delivered to the shipping address, it is your responsibility to accept the package. If no one is available to receive the package, the shipping carrier may leave a delivery notification or attempt redelivery according to their policies. Please follow the instructions provided by the carrier to ensure successful delivery.


Shipping Restrictions: 

Certain products may be subject to shipping restrictions based on local regulations or carrier policies. We reserve the right to refuse or cancel orders for restricted items. If your order contains restricted products, we will notify you and provide assistance to resolve any issues.


Order Issues + Customer Support:  

If you encounter any issues with your order, such as delayed delivery, lost packages, or damaged items, please contact our customer support team. We will investigate the matter and work towards a satisfactory resolution.


Changes to the Shipping Policy: 

We reserve the right to modify or amend this Shipping Policy at any time without prior notice. Any changes to this policy will be posted on our website. Thank you for reading our Shipping Policy. We appreciate your trust and support in Anoma Beauty!

Contact Anoma

Customer Support:



Operating Hours:

Monday - Friday


Sales and Partnership Inquiries:



Media and Press Inquiries:



Effective Date: March 13, 2019.


The following Terms of Service (“Terms”) between you (“you” or “you're”) and Anoma Inc. (“we,” “our,” “us,” or “Anoma”) describe the terms and conditions on which you may access and use the Anoma website located at (the “Site”), and related content (the “Content”) and services (together with the Site, and the Content, as defined below, the “Services”). By accessing or using any of the Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms.


We reserve the right, at our sole discretion, to change or modify portions of the Terms at any time. If we do this, we will post the changes on this page and will indicate at the top of this page the date these Terms were last revised. You may read a current, effective copy of this Agreement at any time by selecting the “Terms of Service” link on the Site. We will also notify you of any material changes either through a pop-up notice, e-mail, or through other reasonable means. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms. You should periodically visit this page to review the current Terms so you are aware of any revision to which you are bound. If you do not agree to abide by this or any future Terms, do not use or access (or continue to use or access) the Site.


By accepting these Terms, you are agreeing to the arbitration agreement and class action waiver contained in the Arbitration section of these Terms below.




A. Please refer to our Privacy Policy for information about how we collect, use, disclose, and otherwise process information about you.




A. Children under the age of 13 may not use the Services and parents or legal guardians may not agree to these Terms on their behalf. Children under 18 years of age but at least 13 years of age may use the Site and App under the supervision of parents or legal guardians who agree to be bound by these Terms on their behalf, but such children may not rent or purchase any clothing or accessories (“Products”) via the Services. If you are a parent or legal guardian agreeing to these Terms for the benefit of a child between the ages of 13 and 18, you are fully responsible for his or her use of the Services and purchase of any Products, including all legal liability he or she may incur.




A. You may register for an account on the Site (an “Account“). To use certain portions of the Site, you are not required to sign up for an Account. However, certain features of the Site, such as using the Profile feature, require you to register for an Account. You must provide accurate and complete information and keep your Account information updated. You shall not: (i) select or use as a username a name of another person with the intent to impersonate that person; (ii) use as a username a name subject to any rights of a person other than you without appropriate authorization; or (iii) use as a username a name that is otherwise offensive, vulgar or obscene. You are solely responsible for the activity that occurs on your Account, and for keeping your Account password secure. You may never use another person’s Account or registration information for the Site without permission. You must notify us immediately of any change in your eligibility to use the Site, breach of security, or unauthorized use of your Account. You should never publish, distribute or post login information for your Account. You have the ability to delete your Account at any time, as described in our Privacy Policy.




A. Anoma Content CONTENT PROVIDED “AS IS.” All content and information available through the Services, including but not limited to product descriptions and specifications, product photos, advice from stylists, and photos and comments from other users (“Anoma Content”) is available to you on an “as-is” basis and is to be used for general information purposes only. Such information is provided on a blind basis, without any knowledge as to your identity or specific circumstances. The Anoma Content is provided with the understanding that such information does not constitute professional advice or services. As such, you agree not to rely upon or use any Anoma Content as a substitute for consultation with professional advisors. As used in these Terms, the Services include the Anoma Content.


B. Updates We may update the Anoma Beauty Content, including Product descriptions and specifications, as we deem appropriate and without notice to you. If you have any questions about the existence of more current information, please send those questions to We take your questions and requests for information seriously, and we will use reasonable efforts to respond in a timely manner. However, we cannot guarantee a prompt response in all cases.


C. Third-Party Content LINKS TO THIRD-PARTY WEBSITES. The Services may contain links or references to non-Anoma websites, products, services, or other materials or content (“Third Party Content”). This Third Party Content is provided to you as a convenience, and Anoma Beauty is not responsible for any Third Party Content or the actions of those that provide or use such Third Party Content. Any Third Party Content is independent of Anoma Beauty, and Anoma Beauty has no control over the Third Party Content. In addition, a link to any Third Party Content does not imply that Anoma Beauty endorses approves of, or accepts any responsibility for the Third Party Content or its provider, or vice versa. We may participate in affiliate marketing and may allow affiliate links to be encoded on some of our pages. This means that we may earn a commission if/when you click on or make purchases via affiliate links.


D. Acceptable Use Policy USE OF Anoma Beauty


CONTENT. No part of the Services, including the Anoma Beauty Content, may be reproduced or transmitted in any form, by any means, electronic or mechanical, including photocopying and recording, except that Anoma Beauty authorizes you to view, copy, download, and print Anoma Beauty Content (such as press releases and FAQs) that is available on the Site, provided that: (a) you use the Anoma Beauty Content solely for your personal, noncommercial, informational purposes; (b) you do not modify Anoma Beauty Content; and (c) you do not remove any copyright, trademark, and other proprietary notices on the Anoma Beauty Content.


USE OF THE SERVICES. You may not use the Services to: (i) transmit any content, information or other materials that are, or which Anoma Beauty considers in its sole discretion to be, unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, offensive, obscene, pornographic, hateful or threatening to any group defined by race, religion, gender, national origin or sexual orientation, obscene, lewd, lascivious, violent, harassing or otherwise objectionable, including without limitation expressions of bigotry, prejudice, racism, hatred or profanity; (ii) sell or promote any products or services, including any controlled pharmaceutical substances, tobacco, fire arms, or alcoholic beverages; (iii) introduce viruses, worms, Trojan horses and/or harmful code; (iv) display material that exploits children under 18 years of age; (v) post any content, information or other materials that infringe, misappropriate or violate any intellectual property or other right of any third party; (vi) promote or solicit any business or promote, solicit or participate in multi-level marketing or pyramid schemes; impersonate any other person, including but not limited to, a Anoma Beauty representative; (vii) post, collect or disclose any personally identifying information (including account names) or private information about children or any third parties without their consent (or their parent’s consent in case of a child under 13 years of age); (viii) post or transmit any unsolicited advertising, promotional materials, or any other forms of solicitation, including without limitation solicitations of credit card numbers, solicitations for sponsors, or promotion of raffles or contests; or (ix) violate any applicable local, state, national or international laws or regulations. You also agree that you will not (and will not attempt to or permit any third party to): reverse engineer, decompile, disassemble, translate, derive the source code for, interfere with, rent, sell or lease the Services, any part thereof or access thereto.


INDEMNIFICATION FOR BREACH. By using the Services, you agree to indemnify, hold harmless and defend Anoma Beauty and its officers, directors, agents, and affiliates from any claims, damages, losses, liabilities, and all costs and expenses of defense, including but not limited to, attorneys’ fees, resulting directly or indirectly from a claim by a third party that is based on your use of the Services in violation of these Terms. E. Your Content If you post, upload or make available to Anoma Beauty or the Services, or otherwise submit to or through Anoma Beauty as part of your use of the Services, any information, data, text, images, files, links, software, chat, communication or other materials, including but not limited to photos and reviews relating to your use of the Products (“Your Content”), you hereby grant to Anoma Beauty a perpetual, non-exclusive, irrevocable, fully-paid, royalty-free, sub-licensable and transferable (in whole or part) worldwide license to use, reproduce, transmit, display, exhibit, distribute, index, comment on, modify, create derivative works based upon, perform and otherwise exploit Your Content and your name, image, voice, likeness and/or other biographical information or material in connection with Your Content, in whole or in part, in all media formats and distribution methods now known or hereafter devised (including on the Site and App, in email and other promotional campaigns and on third party sites promoting the Services) in connection with the Services, including but not limited to advertising, promoting, and marketing the Services, all without further notice to you, with or without attribution, without limitation as to frequency, and without the requirement of any permission from or payment to you or to any other person or entity. You waive any right to inspect or approve any of Your Content or any use of Your Content. By submitting Your Content, you represent and warrant that Your Content and your communication thereof conform to these Terms, and that you own or have the necessary rights, licenses, consents, and permissions, without the need for any permission from or payment to any other person or entity, to exploit, and to authorize Anoma Beauty to exploit, Your Content in all manners contemplated by these Terms. You waive all moral rights in Your Content which may be available to you in any part of the world and confirm that no such rights have been asserted. None of Your Content will be subject to any obligation, whether of confidentiality, attribution, or otherwise, on our part and we will not be liable for any use or disclosure of any of Your Content. The Site may pull content from our users who share photos and videos on Instagram using our brand hashtags, including, without limitation, #anomabeauty, #beanomalous, collectively, the “Anoma Beauty Hashtags”), or tagging the @anomaskin account (collectively, “Photos”). You acknowledge and agree that the Photos may be used in Anoma Beauty's showroom space, retail locations, and emails and on the Site, and you hereby grant us permission to use and authorize others to use your name or social media handle in association with the Photos for identification, publicity related to the Services and similar promotional purposes, including after your termination of your Account or the Services. You represent and warrant that the posting and use of your Photos, including to the extent such Photos include your name, username, likeness, voice, or photograph, does not violate, misappropriate or infringe on the rights of any third party, including, without limitation, privacy rights, publicity rights, copyrights, trademark, and other intellectual property rights. F. Your Account Access to parts of the Services requires the creation of a user account, including a user name and password that you choose upon registration. You are solely responsible and liable for any authorized or unauthorized access to your account by any person. You agree to bear all responsibility for the confidentiality of your account information and all use or charges incurred from the use of the Services with your account. You agree to notify Anoma Beauty promptly of any unauthorized use of your account or password.




A. Ownership of the Services The Services, including the Anoma Beauty Content, including all intellectual property rights in and to the Services and any changes, modifications, or corrections thereto, are the property of Anoma Beauty and its affiliates and licensors and are protected from unauthorized copying and dissemination by United States copyright law, trademark law, international conventions, and other intellectual property laws. By way of example only, and not as a limitation, “Anoma Beauty” and the Anoma Beauty logo are registered trademarks of Anoma Beauty Inc. under the applicable laws of the United States and/or other countries. Other Anoma Beauty product or service names or logos appearing on or through the Services are either trademarks or registered trademarks of Anoma Beauty and/or its affiliates. All other product names are trademarks or registered trademarks of their respective owners. Anoma Beauty and its affiliates and licensors reserve all rights in and to the Services not granted expressly in these Terms. Nothing shall be construed as granting to you, by implication, estoppel, or otherwise, any license or right to use the Services or any Anoma Beauty Content, through the use of framing or otherwise, except: (a) as expressly permitted by these Terms; or (b) with the prior written permission of Anoma Beauty or such third party that may own such Anoma Beauty Content.


B. Feedback By sending us any feedback, ideas, suggestions, documents, or proposals (“Feedback”), you grant to us an irrevocable, non-exclusive, royalty-free, perpetual, worldwide license to use, modify, prepare derivative works of, publish, distribute, sublicense and otherwise exploit the Feedback, and you waive all moral rights in the Feedback which may be available to you in any part of the world and confirm that no such rights have been asserted. You represent and warrant that the Feedback does not contain any confidential or proprietary information of any third party, and that Anoma Beauty may use your Feedback without restriction or obligation to you or any third party.


C. Notice and Take Down Procedures; Copyright Agent If you believe any Anoma Beauty Content infringes your copyright, you may request removal of those materials (or access thereto) by contacting Anoma Beauty's copyright agent (identified below) and providing the following information: identification of the copyrighted work that you believe to be infringed, including a description of the work, and where possible a copy or the location (e.g., URL) of an authorized version of the work; identification of the material that you believe to be infringing and its location, including a description of the material and its URL or any other pertinent information that will allow us to locate the material; your name, address, telephone number and e-mail address; a statement that you have a good faith belief that the complained of use of the materials is not authorized by the copyright owner, its agent, or the law; a statement that the information that you have supplied is accurate, and indicating that “under penalty of perjury,” you are the copyright owner or are authorized to act on the copyright owner’s behalf; and a signature or the electronic equivalent from the copyright holder or authorized representative. Anoma Beauty's agent for copyright issues relating to the Services is as follows: Copyright Agent Anoma Inc. E-Mail address:




A. Termination By You You may deactivate your account and discontinue your use of the Services at any time. In order to deactivate your account, please contact us at You understand that Your Content may continue to exist and be used on or through the Service even after such deactivation.


B. Termination By Anoma Beauty Any violation of these Terms may result in suspension or termination of your access to the Services and/or removal of Your Content. Anoma Beauty may also terminate your account if Anoma Beauty determines that your conduct poses a risk or liability to Anoma Beauty, or for any other reason as determined by Anoma Beauty in its sole discretion.








C. Dispute Resolution, Arbitration, and Class Action Waiver This Section 7(C) includes an arbitration agreement and an agreement that all claims will be brought either in arbitration or in small claims court and, in either case, only in an individual capacity (and not as a class action or other representative proceeding). Please read it carefully.


Informal Process First: Both you and Anoma Beauty agree that in the event of any dispute between us, you and Anoma Beauty will first contact the other party and make a good faith sustained effort to resolve the dispute before resorting to more formal means of resolution.


Mandatory Arbitration of Disputes


All disputes between you and ANOMA will be resolved by BINDING ARBITRATION. YOU HEREBY AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend your rights under this contract, except for matters that may be taken to small claims court. Your rights will be determined by a neutral arbitrator, NOT a judge or jury. You agree that any dispute arising out of or relating to this Agreement, including with respect to the interpretation of any provision of this Agreement or concerning the performance or obligations of Anoma Beauty or you, shall be resolved by mandatory and binding arbitration submitted to JAMS in accordance with its Commercial Arbitration Rules at the request of either Anoma Beauty or you pursuant to the following conditions:


(a) Place of Arbitration Hearings. Unless you elect to conduct the arbitration by telephone or written submission, an in-person arbitration hearing will be conducted at a JAMS facility in your area or at a JAMS facility in Santa Clara, CA.


(b) Selection of Arbitrator shall be made pursuant to JAMS’ Streamlined Arbitration Rules & Procedures or JAMS’ Comprehensive Arbitration Rules & Procedures, depending on the amount of the claim as specified herein.


(c) Conduct of Arbitration. The arbitration shall be conducted by a single neutral arbitrator under JAMS’ Streamlined Arbitration Rules & Procedures. For claims exceeding $5,000.00, the arbitration shall be conducted under JAMS’ Comprehensive Arbitration Rules & Procedures Subject to the applicable JAMS procedure, the arbitrator shall allow reasonable discovery in the forms permitted by the Federal Rules of Civil Procedure, to the extent consistent with the purpose of the arbitration. The arbitrator(s) shall have no power or authority to amend or disregard any provision of this section or any other provision of these Terms of Service, except as necessary to comply with JAMS’ Policy on Consumer Arbitrations Pursuant to Pre-Dispute Clauses Minimum Standards of Procedural Fairness. The arbitration hearing shall be commenced promptly and conducted expeditiously. If more than one day is necessary, the arbitration hearing shall be conducted on consecutive days unless otherwise agreed in writing by the parties.


(d) Findings and Conclusions. The arbitrator(s) shall, after reaching judgment and award, prepare and distribute to the parties written findings of fact and conclusions of law relevant to such judgment and award and containing an opinion setting forth the reasons for the giving or denial of any award. The award of the arbitrator(s) shall be final and binding on the parties, and judgment thereon may be entered in a court of competent jurisdiction.


(e) Costs and Fees. You will be subject to a $250 filing fee to initiate an arbitration. To the extent permitted by JAMS procedures, each party shall bear its own costs and expenses and an equal share of the arbitrators’ and administrative fees of arbitration, with Anoma Beauty remaining responsible for its share of costs, expenses, and fees plus any costs, expenses, and fees required of it under JAMS procedures.


(f) Litigation. The Federal Arbitration Act and federal arbitration law apply to this Agreement. Either party also may, without waiving any remedy under this Agreement, seek from any court having jurisdiction any interim or provisional relief that is necessary to protect the rights or property of that party, pending the establishment of the arbitral tribunal (or pending the arbitral tribunal’s determination of the merits of the controversy). We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.


(g) Other. The Federal Arbitration Act and federal arbitration law apply to these Terms and Conditions.


Class Action Waiver 


The parties expressly waive any ability to maintain any class action in any forum. Any arbitration, claim, or other proceedings by or between you and Anoma Beauty shall be conducted on an individual basis and not in any class action, mass action, or on consolidated or representative basis. You further agree that the arbitrator shall have no authority to award class-wide relief or to combine or aggregate similar claims or unrelated transactions. You acknowledge and agree that this agreement specifically prohibits you from commencing arbitration proceedings as a representative of others. If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial. Any claim that all or part of this Class Action Waiver is unenforceable, unconscionable, void, or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator.




JURISDICTIONAL ISSUES. Anoma Beauty makes no representation that the Services are appropriate or available for use outside the United States. Those who choose to access the Services or any part thereof from outside the United States do so at their own risk and are responsible for compliance with applicable local laws. The Services may contain references or cross references to products or services that are not available or approved by the appropriate regulatory authorities in your country. Such references do not imply that Anoma Beauty intends to announce or make available such products or services to the general public, or in your country. Contact Anoma Beauty at to determine which products and services may be available to you.


EXPORT LAWS. The laws of the United States of America prohibit the export of certain software and data to particular persons, territories, and foreign states. You agree not to export the Services, including the Anoma Beauty Content, or any part thereof, in any way, in violation of United States law.


GOVERNING LAW AND VENUE. These Terms are governed and interpreted pursuant to the laws of the State of California, notwithstanding any principles of conflicts of law. Any disputes in connection with these Terms that, notwithstanding the mandatory arbitration provision we have agreed to above, results in court action, shall be resolved exclusively by a state or federal court located in Santa Clara County, California, and you specifically consent to the personal jurisdiction of such courts and waive any claim of forum non conveniens.


ENTIRE AGREEMENT. These Terms are the entire agreement between you and Anoma Beauty relating to the subject matter herein and shall not be modified except by Anoma Beauty in accordance with these Terms, or as otherwise agreed in writing by you and Anoma Beauty. No employee, agent, or other representative of Anoma Beauty has any authority to bind Anoma Beauty with respect to any statement, representation, warranty, or other expressions not specifically set forth in these Terms.


SEVERABILITY AND WAIVER. If any part of these terms is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of the remaining provisions. The failure of a party to require performance of any provision will not affect such party’s right to require performance at any time thereafter, nor shall a waiver of any breach or default of these Terms or any provision of these Terms constitute a waiver of any subsequent breach or default or a waiver of the provision itself.


ASSIGNMENT. You may not assign or transfer these Terms or any of your rights or obligations under these Terms. Anoma Beauty may assign these Terms at any time without notice to you.


FORCE MAJEURE. Anoma Beauty will not be liable for, or be considered to be in breach of these Terms on account of, any delay or failure to perform as required by these Terms as a result of any cause or condition beyond Anoma Beauty's reasonable control.


CONTACT INFORMATION. Please send any questions or comments, or report violations of these Terms, to Anoma Beauty at or Anoma Beauty, Inc., 4462 Laird Cir, Santa Clara, CA 95054. Additional In addition, you agree to our Messaging Terms and Messaging Privacy Policy.